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Frequently Asked Questions

Please contact us immediately within 24 hours timeframe after you place your order if you need to modify your order. Our team will do everything possible to help you. Modification of your order will be impossible after your order has been processed and shipped.

We normally process your order within 24 hours after it’s received and deliver to Post Office. If you let us know your new address within 24 hours before it’s shipped, we may be able to change it. Once your package is with Post Office, we have no control over it in which case you need to contact your local Post Office to re-route to the new address.

At this stage, we do not have a Same Day Delivery service but we are working through it.

Please contact us if you are not happy with our product or service. More information on Shipping & Returns page.

You can reset your password by clicking on Forgot Password link in Login panel. A link will be emailed to you that you can follow to reset your password. If you have difficulties in resetting your password, or forgot your email address, please contact us.

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Tea Market Australia customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. For more information, please refer to our Privacy Policy on this site.